A Langstaff townhouse, fourteen years old, with all three original builder-grade toilets failing on the same schedule the builder planned: fill valves sticking, one unit rocking at the base, and a water bill that had crept up forty dollars a month from slow tank leaks.
The Assessment
We dye-tested all three units. Two had flappers leaking slowly enough that the fill valve was topping the tank up several times an hour — the classic invisible waste that shows up on the Richmond Hill water bill before it shows anywhere else. The rocking unit had a failing wax seal: cosmetic now, subfloor damage within months if ignored.
The Work
- Two high-efficiency dual-flush replacements — supply shut-offs swapped as standard, since the originals were original equipment and seized half-round
- The third unit re-set with a new wax seal and flange check, saving the homeowner a replacement they didn't need
- All three old units hauled away; floors protected and left cleaner than we found them
The Outcome
Every fixture cycle-tested before we left, and the next water bill dropped back to normal. The homeowner's comment — "the first plumber who told me what I didn't need to fix" — is the review we work for. Builder-grade toilets across Langstaff, Jefferson and Bayview Glen are hitting this same failure window right now; if your home is fourteen-plus years old, dye-test your tanks this weekend.
Project details
- 🛠 Category: Toilet Repair
- 📍 Location: Langstaff, Richmond Hill
- 🗓 Completed: 2026-07
- ✅ Warranty: Written 1-year workmanship warranty on every job
- 📝 Pricing: Flat-rate, quoted in writing before work began
